Last updated: August 2026
Wood Vorx respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, contacting us, or interacting with our services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your information.
1. Who We Are
Wood Vorx is an online furniture and home décor store operating through:
Website: woodvorx.com
Email: contact@woodvorx.com
For privacy-related questions or requests, you may contact us using the email address above.
2. Information We Collect
When you visit our website, place an order, create an account, contact us, or use certain website features, we may collect information including:
- Your first and last name
- Email address
- Phone or WhatsApp number
- Billing and delivery address
- City, province/state and postal code where provided
- Products ordered and order history
- Order value and delivery information
- Account information if you create a customer account
- Messages, enquiries or order notes you send to us
- Technical information such as IP address, browser type, device information and website activity where required for website operation, security or analytics
We only collect information that is reasonably required to operate our website, process orders, provide customer support and improve our services.
3. How We Use Your Information
We may use your personal information to:
- Process and manage your orders
- Arrange delivery of purchased products
- Contact you regarding your order
- Confirm orders through phone or WhatsApp where necessary
- Send order confirmations, status updates and other transactional emails
- Respond to questions, complaints or customer-service requests
- Manage customer accounts
- Handle cancellations, returns, exchanges or refunds
- Prevent fraud, misuse and security issues
- Maintain business and transaction records
- Improve our website, products and customer experience
- Send promotional updates where you have chosen to receive them
We do not sell your personal information to third parties.
4. Orders and Payments
When you place an order, we collect the information necessary to process and deliver that order, including your contact and delivery information.
Where Cash on Delivery is available, payment is collected when your order is delivered and we do not collect debit or credit card details through the website.
If online payment methods are introduced in the future, payment information may be processed by the relevant third-party payment provider. Wood Vorx would not normally store complete card or banking credentials handled directly by such payment providers.
5. Delivery and Service Providers
We may share only the information necessary to perform services on our behalf with trusted third parties, such as:
- Courier or delivery companies
- Website hosting and technical service providers
- Email service providers
- Payment providers, where applicable
- Website security, performance or analytics providers
For example, a delivery partner may need your name, phone number and delivery address in order to deliver your order.
These service providers receive information only where reasonably required to provide their services.
6. Email Communications
Transactional emails related to orders, customer accounts and website activity may be sent from our business email address.
If you contact us or reply to an order email, your message and contact information may be retained so that we can respond and provide customer support.
If you voluntarily subscribe to promotional updates, you may receive information about products, offers, restocks or other Wood Vorx news. You may request to stop receiving promotional communications at any time.
Transactional messages relating to an existing order may still be sent where necessary.
7. Cookies
Our website may use cookies and similar technologies to operate correctly and provide important functionality.
Cookies may be used for purposes such as:
- Keeping products in your shopping cart
- Maintaining checkout sessions
- Remembering account or login preferences
- Maintaining website security
- Remembering certain website preferences
- Understanding website performance where analytics tools are enabled
You can control or delete cookies through your browser settings. Disabling certain cookies may prevent some website features, including cart, checkout or account functions, from working correctly.
8. Customer Accounts
Customers may be able to create an account on Wood Vorx.
Where an account is created, we may store information associated with that account, such as your name, email address, addresses and order history.
You are responsible for keeping your account credentials secure.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Order and customer records may be retained for purposes including:
- Completing and verifying orders
- Customer service
- Returns, exchanges and disputes
- Fraud prevention
- Accounting and record keeping
- Compliance with applicable legal, tax or regulatory obligations
When personal information is no longer reasonably required, we may delete or anonymize it where appropriate.
Some information may need to be retained even after a deletion request where we are required to keep it for legitimate business, accounting, dispute-resolution or legal purposes.
10. How We Protect Your Information
We take reasonable technical and administrative measures to protect customer information from unauthorized access, alteration, disclosure or loss.
These measures may include secure website connections, restricted administrative access, account security measures and reputable hosting and email services.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Your Privacy Choices and Rights
You may contact us to request that we:
- Provide information about personal data we hold about you
- Correct inaccurate personal information
- Update your contact details
- Delete personal information where appropriate
- Stop sending promotional communications
Certain information may not be deleted immediately where we need to retain it to complete an order, resolve a dispute, maintain transaction records or comply with applicable obligations.
Requests can be sent to:
We may need to verify your identity before processing certain privacy requests.
12. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including social media platforms.
Once you leave woodvorx.com, the privacy practices of the third-party website or service apply. Wood Vorx is not responsible for the privacy practices or content of external websites.
13. Children’s Privacy
Our online store is intended for customers capable of making lawful purchases.
Children should not submit personal information or place orders without the involvement and permission of a parent or legal guardian.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our website, services, business practices or legal requirements change.
The latest version will be published on this page and the Last updated date will be revised when appropriate.
15. Contact Us
For questions about this Privacy Policy or how Wood Vorx handles personal information, contact us at:
Wood Vorx
Website: woodvorx.com
Email: contact@woodvorx.com