Last updated: August 2026
At Wood Vorx, we want customers to be satisfied with their purchase. Please read our Refund and Returns Policy carefully before placing an order.
1. Return Window
A return request must be made within 7 days of delivery.
Return requests made after 7 days from the date of delivery may not be accepted.
2. Return Eligibility
To be eligible for a return, the product must:
- Be unused
- Be unassembled
- Be in its original condition
- Be returned with its original packaging, where applicable
- Not show signs of use, damage, alteration or improper handling by the customer
Wood Vorx reserves the right to inspect returned products before approving a refund.
3. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged
- Defective
- Different from the product you ordered
Please contact Wood Vorx as soon as possible after receiving the order and within the applicable 7-day return period.
We may ask you to provide:
- Clear photographs of the product
- Photos of the packaging
- A short video showing the damage or defect
- Your order number and contact information
Please do not assemble, modify or continue using a damaged or incorrect product before contacting us, as this may affect our ability to assess the issue.
4. Delivery Charges
Delivery charges are non-refundable.
Any original delivery charge paid as part of an order will therefore not normally be included in the refund amount.
5. Customized and Made-to-Order Products
Products that have been:
- Customized
- Personalized
- Manufactured to specific customer requirements
- Made to order
are not eligible for return or refund simply because the customer changes their mind.
Customized or made-to-order products may only be considered for return where the item is damaged, defective or materially different from what was ordered.
6. Inspection of Returned Products
Receiving a returned product does not automatically mean that a refund has been approved.
After the product is returned, Wood Vorx will inspect its:
- Condition
- Packaging
- Signs of use or assembly
- Reported damage or defect
- Compliance with this Refund and Returns Policy
A refund will only be approved after the returned product has been inspected and accepted.
If the returned product does not meet the eligibility requirements stated in this policy, Wood Vorx may decline the refund.
7. Approved Refunds
Once a returned product has been inspected, we will inform you whether your refund has been approved or declined.
Where a refund is approved, Wood Vorx will arrange the refund using an appropriate method agreed with the customer.
Please note that delivery charges are not refundable.
8. Return Requests
To request a return, please contact Wood Vorx and provide:
- Your full name
- Order number
- Product being returned
- Reason for the return
- Relevant photographs or videos where the item is damaged, defective or incorrect
Please wait for return instructions from Wood Vorx before sending the product back.
9. Items Damaged After Delivery
Wood Vorx may refuse a return where a product has been damaged due to:
- Improper use
- Incorrect assembly
- Customer negligence
- Accidental damage after delivery
- Modification or alteration of the product
- Failure to follow applicable care or assembly instructions
10. Changes to This Policy
Wood Vorx may update this Refund and Returns Policy from time to time.
The latest version published on woodvorx.com will apply to future purchases.
Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded under applicable law.
11. Contact Us
For return, refund or exchange enquiries, contact:
Wood Vorx
Website: woodvorx.com
Email: contact@woodvorx.com