Last updated: August 2026

Welcome to Wood Vorx. These Terms & Conditions govern your use of woodvorx.com and purchases made through our website.

By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions. Please read them carefully before placing an order.

1. About Wood Vorx

Wood Vorx is an online furniture and home décor store.

Website: woodvorx.com
Email: contact@woodvorx.com

References to “Wood Vorx”, “we”, “us”, or “our” in these Terms & Conditions refer to Wood Vorx.

2. Products

We aim to provide accurate product photographs, descriptions, dimensions, materials, colours and other product information.

However, there may be slight differences between how a product appears on a screen and how it appears in person due to:

• Screen and display settings
• Lighting conditions
• Photography
• Natural variations in materials, finishes, textures or patterns
• Manufacturing variations

Where products contain materials or finishes with naturally varying patterns, grain, veining, texture or colour, each piece may vary slightly.

These reasonable variations do not necessarily mean that a product is defective.

3. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until your order has been successfully placed and accepted.

If a product becomes unavailable after you place an order, Wood Vorx may contact you to discuss available options.

4. Prices

Prices displayed on woodvorx.com are shown in Pakistani Rupees (Rs/PKR) unless stated otherwise.

Product prices and delivery charges may be updated from time to time.

The price applicable to an order will normally be the price displayed when the order is placed, except where there is an obvious pricing or technical error.

Any applicable delivery charges will be shown during checkout before the order is submitted.

5. Placing an Order

When you place an order through woodvorx.com, you are submitting a request to purchase the selected products.

You are responsible for providing accurate information, including:

• Your name
• Email address
• Phone or WhatsApp number
• Delivery address
• City and province/state
• Any other information required to complete delivery

Incorrect or incomplete information may delay or prevent delivery.

6. Order Confirmation

After an order is placed, you may receive an automatic order confirmation by email.

An automatic email confirms that the website has received the order. It does not necessarily mean that the order has already been dispatched.

For Cash on Delivery orders, Wood Vorx may contact you by phone or WhatsApp to confirm:

• Your order
• Delivery address
• Product details
• Delivery arrangements

Orders requiring confirmation may be held until confirmation is completed.

7. Payment

Available payment methods will be displayed during checkout.

Where Cash on Delivery is selected, payment must be made when the order is delivered.

Customers should ensure that someone is available to receive the delivery and make the required payment.

If online payment methods are introduced, additional payment-provider terms may apply.

Wood Vorx does not normally receive or store full debit or credit card information where payment information is handled directly by a third-party payment provider.

8. Delivery

Delivery availability, charges and estimated delivery times may depend on factors such as:

• Delivery location
• Product size or weight
• Product availability
• Courier or delivery service availability
• Customized or made-to-order production time

Any delivery timeframe provided is an estimate unless Wood Vorx expressly confirms otherwise.

Delays may occasionally occur due to circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and a working contact number.

9. Delivery Charges

Delivery charges, where applicable, will be shown during checkout.

Delivery charges are non-refundable.

Please review your order total before placing the order.

10. Failed or Refused Delivery

Please ensure that someone is available at the provided delivery location to receive the order.

If delivery cannot be completed because:

• The address provided is incorrect or incomplete
• The customer cannot be contacted
• Nobody is available to receive the order
• The customer refuses delivery without an agreed reason

Wood Vorx may contact the customer regarding redelivery or cancellation of the order.

Additional delivery charges may apply where another delivery attempt is required.

11. Order Cancellation

If you need to cancel an order, please contact Wood Vorx as soon as possible.

Cancellation may be possible where the order has not yet been dispatched or, in the case of customized or made-to-order products, where production has not progressed beyond the point at which cancellation is reasonably possible.

Once an order has been dispatched, our Refund and Returns Policy will normally apply instead.

Nothing in this section is intended to limit rights that cannot legally be excluded.

12. Returns and Refunds

Returns and refunds are governed by our separate Refund and Returns Policy.

Our current policy includes, among other conditions:

• Return requests must be made within 7 days of delivery
• Returned items must be unused, unassembled and in original condition
• Damaged, defective or incorrect items should be reported promptly with supporting photos or video
• Delivery charges are non-refundable
• Customized or made-to-order products are generally non-returnable unless damaged or defective
• Refunds are approved only after the returned product has been inspected

Customers should read the complete Refund and Returns Policy before placing an order.

13. Customized and Made-to-Order Products

Certain Wood Vorx products may be customized, personalized or manufactured specifically after an order is placed.

Customers are responsible for carefully checking any details, dimensions, colours, wording, specifications or other customization information they provide or approve.

Customized or made-to-order products cannot normally be returned simply because the customer changes their mind.

Our Refund and Returns Policy applies where a customized product is damaged, defective or materially different from what was ordered.

14. Product Inspection

Customers should inspect their products after delivery.

If a product arrives damaged, defective or incorrect, contact Wood Vorx as soon as possible within the applicable return period.

We may request photographs, videos, packaging images or other reasonable information to assess the issue.

15. Product Assembly and Use

Where a product requires assembly, customers should follow any instructions provided with the product.

Wood Vorx may decline a return where a product has been damaged because of:

• Incorrect assembly
• Improper use
• Modification
• Negligence
• Accidental damage after delivery
• Failure to follow applicable care or assembly instructions

This does not affect rights that cannot legally be excluded.

16. Customer Accounts

Customers may create an account on woodvorx.com.

You are responsible for:

• Providing accurate account information
• Keeping your password confidential
• Preventing unauthorized access to your account

Please notify us if you believe your account has been accessed without authorization.

Wood Vorx may restrict or suspend an account where reasonably necessary to prevent fraud, abuse or misuse of the website.

17. Website Use

You agree not to use woodvorx.com:

• For unlawful or fraudulent purposes
• To interfere with website security
• To introduce malicious code, malware or harmful software
• To attempt unauthorized access to the website or other accounts
• To misuse website functionality
• To copy or exploit website content unlawfully

We may restrict access where the website is being misused.

18. Intellectual Property

Unless otherwise stated, content created for Wood Vorx, including branding, logos, website design elements, text, product descriptions, graphics and original imagery, is owned by or licensed to Wood Vorx.

You may view and use the website for personal shopping purposes.

You may not reproduce, distribute, sell, commercially exploit or falsely represent Wood Vorx content as your own without appropriate permission.

19. Third-Party Services and Links

Our website may use or link to third-party services, including:

• Courier companies
• Payment providers
• Social media platforms
• Hosting providers
• Analytics services
• Email services

Third-party services may operate under their own terms and privacy policies.

Wood Vorx is not responsible for the content or practices of independent third-party websites that you choose to visit.

20. Website Availability

We aim to keep woodvorx.com available and functioning correctly.

However, the website may occasionally be unavailable because of:

• Maintenance
• Technical problems
• Hosting issues
• Software updates
• Security requirements
• Circumstances outside our reasonable control

We do not guarantee uninterrupted access to the website at all times.

21. Errors and Corrections

We may correct errors or update information on the website where necessary, including:

• Product descriptions
• Images
• Prices
• Availability
• Delivery information
• Website content

If a material error affects an order already placed, we may contact the customer before proceeding.

22. Limitation of Liability

To the extent permitted by applicable law, Wood Vorx will not be responsible for indirect or consequential losses arising solely from use of the website where such liability may lawfully be limited.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted.

23. Privacy

Personal information submitted through Wood Vorx is handled in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, why we use it, how it may be shared and the choices available to customers.

24. Changes to These Terms

Wood Vorx may update these Terms & Conditions from time to time to reflect changes to:

• Our products
• Website functionality
• Delivery arrangements
• Payment methods
• Business practices
• Applicable requirements

The latest version will be published on woodvorx.com.

Changes will generally apply to future use and future orders rather than changing terms already agreed for a completed order, except where required by applicable law.

25. Applicable Law

These Terms & Conditions are subject to the applicable laws of Pakistan and any mandatory consumer protections that apply to the transaction.

Any dispute will be handled by a court or authority having lawful jurisdiction over the matter.

26. Contact Us

For questions about these Terms & Conditions, an order, delivery or another Wood Vorx service, contact:

Wood Vorx
Website: woodvorx.com
Email: contact@woodvorx.com